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All Systems Operational
LIVE / Production Operational
Merchant Administration Portal (BIP)   Operational
Processing and API   Operational
STAGE / Test Operational
Merchant Administration Portal (BIP)   Operational
Processing and API   Operational
Non-processing related components Operational
Payment Knowledgebase   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
We will be performing critical network infrastructure maintenance on our LIVE connection to the ReD SHIELD environment on Thursday 16th of November 2017 at 9:00 UTC.

Please be aware that we do not anticipate a service interruption during this maintenance window.

In the event that you experience a significant interruption, please reach out to the PAY.ON HELP24 immediately.

The maintenance is scheduled to last for 180 minutes.

Thank you.

The ACI PAY.ON Team
Posted on Nov 15, 13:29 UTC
Update - Please be aware that we do not anticipate a service interruption during this maintenance window. 

In the event that you experience a significant interruption, please reach out to the PAY.ON HELP24 immediately. 

The maintenance is scheduled to last for 60 minutes. 

Thank you.
Nov 20, 17:54 UTC
Scheduled - Important Network Maintenance 21 Not 06:00 UTC - 07:00 UTC
Nov 20, 17:43 UTC
Past Incidents
Jan 17, 2018

No incidents reported today.

Jan 16, 2018

No incidents reported.

Jan 15, 2018
Completed - The scheduled maintenance has been completed.
Jan 15, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 08:00 UTC
Scheduled - Dear customer,

We will be performing maintenance on our Payment Knowledgebase page on Monday 15th of January 2018 at 08:00 UTC.

Please be aware that during this maintenance window access to the page will not be possible.

The maintenance is scheduled to last for 60 minutes.

Thank you for your understanding.

The ACI PAY.ON Team
Jan 8, 13:10 UTC
Jan 14, 2018

No incidents reported.

Jan 13, 2018

No incidents reported.

Jan 12, 2018

No incidents reported.

Jan 11, 2018

No incidents reported.

Jan 10, 2018

No incidents reported.

Jan 9, 2018

No incidents reported.

Jan 8, 2018

No incidents reported.

Jan 7, 2018

No incidents reported.

Jan 6, 2018

No incidents reported.

Jan 5, 2018

No incidents reported.

Jan 4, 2018

No incidents reported.

Jan 3, 2018

No incidents reported.