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All Systems Operational
LIVE / Production Operational
Merchant Administration Portal (BIP)   Operational
Processing and API   Operational
STAGE / Test Operational
Merchant Administration Portal (BIP)   Operational
Processing and API   Operational
Non-Processing Components Operational
Payment Knowledgebase   Operational
Developer Portal   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
We will be performing an urgent security update maintenance on our Legacy API LIVE environment on Monday 22nd of January 2018 at 12:00 UTC.

Please be aware that we do not anticipate a service interruption during this maintenance window. It will affect only legacy APIs (WPF / AsyncPost / Legacy COPYandPAY v3/4)

The maintenance is scheduled to last for 180 minutes due to gradual rollout.

If you have any questions regarding this planned maintenance or encounter any issues following these maintenance activities, please contact our HELP24 team via https://www.aciworldwide.com/support.
Posted on Jan 22, 11:12 UTC
Dear customer,

We will be performing network maintenance on our DR environment on Tuesday 20th of February 2018 at 23:00 UTC.

Please be aware that we do not anticipate a service interruption on our live environment during this maintenance window.

The maintenance is scheduled to end at 07:00 UTC (21st of February).

If you have any questions regarding this planned maintenance or encounter any issues following these maintenance activities, please contact our HELP24 team via https://www.aciworldwide.com/support.
Posted on Feb 9, 09:15 UTC
Google announced that they will perform an update to Google Chrome (effective 16 October) in which they will start blocking requests from websites using Symantec certificate authority (including Symantec-owned brands like Thawte, VeriSign, Equifax, GeoTrust, and RapidSSL).

Please be aware that we do not anticipate a direct impact to ACI Worldwide’s transaction services; however, merchants using Symantec certificates will be impacted.

Please share this message with merchants to take any necessary actions.

Detailed information about Google update can be found:
https://security.googleblog.com/2018/03/distrust-of-symantec-pki-immediate.html

If you have any questions regarding this notification, please contact our HELP24 team via https://www.aciworldwide.com/support.
Posted on Oct 10, 15:20 UTC
Dear customer,

ACI Worldwide will be performing infrastructure maintenance on PAY.ON LIVE environment on Saturday 17th of November 2018 at 23:00 UTC. The maintenance is scheduled to last until 08:00 UTC on Sunday 18th of November 2018.

Please be aware that transactions logs in BIP (Business Intelligence Platform) will not be available during the maintenance window. All other functionalities of BIP will be fully available.

We do not anticipate processing interruption on our live environment during this maintenance window.

If you have any questions regarding this planned maintenance or encounter any issues following these maintenance activities, please contact our HELP24 team via https://www.aciworldwide.com/support.
Posted on Nov 14, 15:29 UTC
Past Incidents
Nov 16, 2018

No incidents reported today.

Nov 15, 2018

No incidents reported.

Nov 14, 2018

No incidents reported.

Nov 13, 2018

No incidents reported.

Nov 12, 2018

No incidents reported.

Nov 11, 2018

No incidents reported.

Nov 10, 2018

No incidents reported.

Nov 9, 2018

No incidents reported.

Nov 8, 2018

No incidents reported.

Nov 7, 2018

No incidents reported.

Nov 6, 2018

No incidents reported.

Nov 5, 2018

No incidents reported.

Nov 4, 2018

No incidents reported.

Nov 3, 2018

No incidents reported.

Nov 2, 2018

No incidents reported.