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All Systems Operational
LIVE / Production Operational
Merchant Administration Portal (BIP)   Operational
Processing and API   Operational
STAGE / Test Operational
Merchant Administration Portal (BIP)   Operational
Processing and API   Operational
Non-Processing Components Operational
Payment Knowledgebase   Operational
Developer Portal   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
We will be performing an urgent security update maintenance on our Legacy API LIVE environment on Monday 22nd of January 2018 at 12:00 UTC.

Please be aware that we do not anticipate a service interruption during this maintenance window. It will affect only legacy APIs (WPF / AsyncPost / Legacy COPYandPAY v3/4)

The maintenance is scheduled to last for 180 minutes due to gradual rollout.

If you have any questions regarding this planned maintenance or encounter any issues following these maintenance activities, please contact our HELP24 team via https://www.aciworldwide.com/support.
Posted on Jan 22, 11:12 UTC
Dear customer,

We will be performing network maintenance on our DR environment on Tuesday 20th of February 2018 at 23:00 UTC.

Please be aware that we do not anticipate a service interruption on our live environment during this maintenance window.

The maintenance is scheduled to end at 07:00 UTC (21st of February).

If you have any questions regarding this planned maintenance or encounter any issues following these maintenance activities, please contact our HELP24 team via https://www.aciworldwide.com/support.
Posted on Feb 9, 09:15 UTC
Past Incidents
Aug 16, 2018

No incidents reported today.

Aug 15, 2018

No incidents reported.

Aug 14, 2018

No incidents reported.

Aug 13, 2018

No incidents reported.

Aug 12, 2018

No incidents reported.

Aug 11, 2018

No incidents reported.

Aug 10, 2018

No incidents reported.

Aug 9, 2018

No incidents reported.

Aug 8, 2018

No incidents reported.

Aug 7, 2018
Postmortem - Read details
Aug 10, 14:39 UTC
Resolved - Dear customer,

PAY.ON Platform was affected with intermittent processing outage from 14:30 UTC to 14:43 UTC.


Our technical teams engaged immediately and restored the service. RCA will be delivered through StatusPage in following days.

We apologize for any inconvenience caused.

Sincerely,
ACI Help24 Team
Aug 7, 15:08 UTC
Identified - Dear customer,

We have detected disruptions within the PAY.ON Platform.

Our technical teams are fully engaged and working towards restoration of service. We will continue to provide updates on the progress until resolved

We apologize for any inconvenience caused.

Sincerely,
ACI Help24 Team
Aug 7, 14:58 UTC
Completed - The scheduled maintenance has been completed.
Aug 7, 13:00 UTC
Update - Dear customer,

Ongoing infrastructure maintenance on PAY.ON STAGE environment that started at 07:00 UTC and was initially scheduled to last 150 minutes will have to be extended to 360 minutes.

Please be aware that during the window, the STAGE environment (processing and BIP) will NOT be available.

We do not anticipate a service interruption on our live environment during this maintenance window.

If you have any questions regarding this planned maintenance or encounter any issues following these maintenance activities, please contact our HELP24 team via https://www.aciworldwide.com/support.
Aug 7, 09:21 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 7, 07:00 UTC
Scheduled - Dear customer,

ACI Worldwide will be performing infrastructure maintenance on PAY.ON STAGE environment on Tuesday 7th of August 2018 at 07:00 UTC. The maintenance is scheduled to last 150 minutes.

Please be aware that during the window, the STAGE environment (processing and BIP) will NOT be available.

We do not anticipate a service interruption on our live environment during this maintenance window.

If you have any questions regarding this planned maintenance or encounter any issues following these maintenance activities, please contact our HELP24 team via https://www.aciworldwide.com/support.
Aug 2, 12:16 UTC
Aug 6, 2018

No incidents reported.

Aug 5, 2018

No incidents reported.

Aug 4, 2018

No incidents reported.

Aug 3, 2018
Resolved - We have successfully re-established the services.

All services are back to normal and our team continues to monitor the situation.
We are conducting a deeper analysis of the issue.

We apologize for any inconvenience caused.


Regards,
The ACI PAY.ON team
Aug 3, 13:44 UTC
Investigating - We have detected disruptions within the PAY.ON Stage Platform affecting certain VPN connections.

Our investigation is ongoing and we will follow up with an update shortly.

We apologize for any inconvenience caused.

Thanks,

The ACI PAY.ON team
Aug 3, 13:33 UTC
Aug 2, 2018

No incidents reported.